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Salon Policies
Product Satisfaction Guarantee
We proudly stand behind the quality of the products we carry, and your satisfaction is always our priority. If a product isn’t the right fit for you, we are happy to offer an exchange within 7 days of purchase for another item that better suits your needs.
Please note: we do NOT offer refunds, and all brushes and styling tools are final sale for health and safety reasons.
Late/No Show Policy
To ensure a relaxed and seamless experience, we kindly ask guests to arrive 5 minutes prior to their scheduled appointment. This allows time for parking and settling in so you can fully enjoy your visit.
If you arrive more than 15 minutes late, your suite owner may need to adjust the service or reschedule your appointment, which may result in the loss of your deposit. Should your studio owner be running behind by more than 15 minutes, every effort will be made by the individual professional to make your experience right.
Reservations & Deposits
Your appointment is reserved especially for you, and we truly value both your time and that of our artists at Jesi J Salon. Some studio owners may require a deposit at the time of booking.
We understand that life happens, and we kindly ask for 24 hours’ notice for any cancellations or rescheduling. Changes made with less than 24 hours’ notice or NO SHOWING your appointment may result in a cancellation fee determined by your studio owner's individual policies.
FAQ
Where is Jesi J Salon + Spa located?
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Our salon and luxury spa retreat is located at 4117 Main Street, Timnath, CO 80547, proudly serving guests from Timnath, Fort Collins, and Northern Colorado.
What should I expect during my first hair or spa visit?
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Every New Guest visit begins with a thorough, personalized consultation. Whether you are here for a customized haircut, dimension blonding, or a restorative hot stone massage, our collective of artists tailors every detail to your goals.
How do I book a New Guest Ritual?
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You can easily book by clicking any of the "Book Your Experience" buttons on this page, which will take you directly to our online scheduling system.
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